Shipping policy

MIRELLÉ HIRE SHIPPING & DELIVERY POLICY

Last updated: October 2026

This Shipping & Delivery Policy applies to bookings made with Mirellé Hire (“Mirellé”, “we”, “us” or “our”) and should be read together with our Terms of Service.

1. Australia-Wide Shipping

Mirellé offers complimentary shipping Australia-wide on dress hires unless otherwise stated at the time of booking.

We currently ship within Australia only.

2. Delivery of Your Hire

We aim to dispatch your garment with sufficient time for it to arrive before your selected hire start date.

Delivery timeframes may vary depending on your location, the relevant postal or courier provider, public holidays, weather events and other circumstances outside Mirellé’s reasonable control.

Once your order has been dispatched, you may receive tracking information to monitor its delivery.

If you become aware of a delivery issue or believe your garment may not arrive in time for your hire, please contact us as soon as possible at hello@mirellehire.com.au so we can assist.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when making a booking.

Please review your shipping details carefully before completing your booking.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Mirellé is not responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by the customer, except to the extent required by law.

4. Delivery Delays

We take reasonable steps to dispatch garments in sufficient time for the agreed hire period.

However, delivery may occasionally be affected by circumstances outside our reasonable control.

If a delay occurs, please contact us promptly. We will work with you to determine an appropriate solution having regard to the circumstances of your booking.

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.

5. Sydney CBD Pickup

Where available, customers may arrange to collect their hire from Sydney CBD instead of having it delivered.

Pickup availability and arrangements will be confirmed by Mirellé before your hire.

You must collect your garment from the agreed location within the collection window communicated to you.

If you are unable to attend your agreed pickup time, please contact us as soon as possible.

6. Returning Your Hire

Your Mirellé package will include return instructions for your garment.

For postal hires, a prepaid return satchel will ordinarily be provided so that you can return your hire without paying additional return postage.

After your hire:

Gently fold the garment and place it back into the Mirellé box or packaging provided.
Place the package securely inside the prepaid return satchel.
Lodge the parcel with the specified postal or courier provider by your required return deadline.
Retain your proof of lodgement until your return has been confirmed.

Please do not use an alternative delivery service or return method where doing so may interfere with tracking or timely return without first contacting Mirellé.

7. Return Deadline

Your garment must be lodged for return by the return deadline applicable to your booking.

Timely returns are important because garments may be booked by another customer immediately following your hire.

Late returns may incur a $50 per day late fee in accordance with our Terms of Service.

If you believe your return may be delayed, please contact Mirellé as soon as possible.

8. Lost or Delayed Return Parcels

Please retain proof that you lodged your return.

If tracking indicates an issue with a return parcel after it has been properly lodged using the return method provided by Mirellé, please contact us so we can assist with the relevant postal or courier provider.