Privacy policy

MIRELLÉ HIRE PRIVACY POLICY

Last updated: October 2026

Mirellé Hire (“Mirellé”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make or manage a booking, communicate with us, or otherwise interact with Mirellé.

Our online store is powered by Shopify, which provides the ecommerce platform through which we offer our services.

1. Personal Information We Collect

Depending on how you interact with Mirellé, we may collect personal information including:

your name;
email address and telephone number;
billing, shipping and pickup information;
booking and transaction details;
garment selections, sizes, hire dates, returns and booking history;
payment and payment confirmation information;
communications you send to us, including customer service enquiries;
account information, where you create an account;
device, browser and IP address information; and
information about how you interact with our website.

We only seek to collect information reasonably necessary for operating Mirellé and providing our services.

2. How We Collect Personal Information

We may collect personal information:

directly from you when you make a booking, create an account, contact us or otherwise provide information to Mirellé;
automatically when you use our website, including through cookies and similar technologies;
through Shopify and other service providers that help us operate our website and business; and
from third parties where permitted by law.

3. How We Use Personal Information

We may use your personal information to:

process and manage dress-hire bookings;
process payments;
arrange shipping, collection and returns;
communicate with you regarding your booking;
provide customer service;
maintain booking and transaction records;
manage customer accounts;
prevent fraud and protect the security of our business and customers;
improve our website, products and services;
send marketing communications where permitted and manage your marketing preferences; and
comply with applicable legal obligations.

4. Payments

Payments made through our website may be processed by Shopify and third-party payment providers.

Mirellé does not necessarily receive or retain complete payment card details. Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

5. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate Mirellé, including to:

Shopify;
payment processors;
postal, courier and delivery providers;
website hosting, technology and cloud service providers;
analytics and marketing providers;
professional advisers where reasonably necessary; and
government, regulatory or law-enforcement authorities where required or authorised by law.

We may also disclose information where you request or consent to the disclosure.

6. Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information when you access or use our website so that it can provide and improve its services.

Information processed through Shopify may be transmitted to or stored in countries outside Australia.

You can learn more through Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

7. Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, improve our services and support advertising or marketing activities.

You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect how some website features operate.

8. Marketing Communications

Where permitted, we may use your contact information to send you information about Mirellé, including new arrivals, promotions, availability and other marketing communications.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in the email.

Even if you unsubscribe from marketing, we may still contact you where necessary in relation to an existing booking, payment, return or customer service matter.

9. Customers Under 18

Customers under 18 may make a Mirellé booking with the consent of a parent or legal guardian, as provided in our Terms of Service.

Where reasonably necessary, we may collect information required to confirm parental or guardian consent.

If you are a parent or legal guardian and believe a minor has provided personal information to Mirellé without appropriate consent, please contact us at hello@mirellehire.com.au.

10. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

11. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain appropriate business records, resolve disputes and comply with legal obligations.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and subject to applicable legal requirements.

12. Access and Correction

You may contact us to request access to personal information we hold about you or to request correction of information you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

Depending on applicable law and the circumstances, some limitations or exceptions may apply.

13. Overseas Processing and Disclosure

Some of our service providers, including Shopify and providers used in connection with our website, payments, analytics or other business functions, may process or store personal information outside Australia.

The countries involved may vary depending on the service provider and the infrastructure they use.

Where applicable, information about overseas processing may also be available in the relevant service provider’s privacy policy.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

Mirellé is not responsible for the privacy practices of third parties. We recommend reviewing the privacy policies of third-party services before providing personal information to them.