Terms of service

MIRELLÉ HIRE TERMS & CONDITIONS

Last updated: September 2026

These Terms & Conditions (“Terms”) apply to all bookings, hires and use of products and services provided by Mirellé Hire (“Mirellé”, “we”, “us” or “our”).

By placing a booking through our website, you (“Customer”, “you” or “your”) confirm that you have read, understood and agreed to these Terms.

1. About Mirellé Hire

Mirellé Hire provides designer garments for temporary hire throughout Australia.

Business: Mirelle Hire
ABN: 50 196 310 985
Email: hello@mirellehire.com.au
Location: Sydney, NSW, Australia

All garments remain the property of Mirellé Hire at all times. A booking grants you a temporary right to possess and wear the garment during the agreed hire period. Ownership does not transfer to you.

2. Eligibility to Hire

You must be at least 18 years old and legally capable of entering into a contract to make a booking with Mirellé.

By making a booking, you confirm that all information supplied to us is complete and accurate and that you are authorised to use the payment method provided.

We may reasonably request additional information necessary to verify a booking, prevent fraud or arrange delivery or collection.

3. Making a Booking

A garment is not reserved until:

your booking has been successfully completed;
the required payment has been received; and
you have received confirmation of your booking from Mirellé.

Your booking confirmation will specify the garment, size, hire dates and amount paid.

Please review these details carefully and contact us promptly if anything is incorrect.

Availability displayed on our website is subject to existing bookings and the return of garments from previous customers.

4. Hire Period

Your hire period begins on the date stated in your booking and ends on the applicable return date.

The garment must be lodged for return, returned in person, or otherwise dealt with in accordance with the return instructions supplied by Mirellé by the required return deadline.

You must not retain a garment beyond your agreed hire period without our prior approval.

If you would like to extend your hire, please contact us before the scheduled return date. Extensions are subject to availability and are not confirmed unless approved by Mirellé.

5. Delivery

For postal hires, Mirellé will dispatch the garment to the shipping address supplied at checkout using the delivery method applicable to your booking.

Customers are responsible for ensuring that their shipping details are complete and accurate.

Once dispatched, delivery timeframes may be affected by the relevant postal or courier provider. We will take reasonable steps to ensure your order is dispatched in sufficient time for the agreed hire period.

If you become aware of a delivery issue, please contact us as soon as possible so that we can assist.

Nothing in this section limits any rights you may have under the Australian Consumer Law (“ACL”), including where Mirellé fails to provide a service within an agreed or reasonable timeframe. ACCC

6. Sydney CBD Pickup

Where Sydney CBD pickup is offered and selected, you must collect the garment from the location and within the collection window communicated by Mirellé.

Pickup arrangements will be confirmed before your hire.

Please notify us as soon as possible if you are unable to attend your agreed collection time.

7. Returns

Postal hires must be returned using the return method and instructions supplied by Mirellé.

Where a prepaid return satchel is provided, the garment should be securely placed inside the satchel and lodged with the specified carrier by the return deadline.

Customers should retain proof of lodgement until the return has been confirmed.

Pickup orders must be returned in accordance with the return arrangements communicated for that booking.

Please do not place a garment in alternative packaging or send it using another service without contacting Mirellé where doing so may interfere with tracking or timely return.

8. Late Returns

Timely returns are essential because garments may be reserved for another customer immediately following your hire.

If a garment is returned late, Mirellé may charge a late fee of $50 per day, provided that the fee and the circumstances in which it applies were disclosed to you before booking.

If your late return causes a subsequent booking to be cancelled or otherwise results in reasonably foreseeable loss to Mirellé, we may seek to recover the reasonable loss caused by the late return, to the extent permitted by law.

We will not charge a late fee where the delay resulted from circumstances for which Mirellé is responsible or where doing so would be inconsistent with your rights under applicable law.

If you believe your return may be delayed, contact us as soon as possible.

9. Condition of Garments

Mirellé garments are professionally maintained and may have been previously worn.

As hire garments are not new products, minor signs of ordinary wear may be present. These should not materially affect the garment's appearance, functionality or suitability for hire.

You must inspect the garment shortly after receiving or collecting it.

If you identify significant damage, staining, a fault or another issue that was not disclosed before your hire, please photograph the issue and contact Mirellé promptly so that we can assist.

10. Fit and Sizing

Designer sizing can vary significantly between brands and styles.

Any sizing information, measurements or fit guidance provided by Mirellé is intended to assist you in selecting a garment but does not guarantee a particular fit.

Where possible, we provide designer sizing information and relevant garment measurements.

Please review the information carefully before booking and contact us if you would like assistance.

A garment not fitting as expected will generally be treated as a change-of-mind issue where the garment supplied is the correct item and size ordered and there is no fault or misleading description. This does not affect any rights you may have under the ACL.

11. Customer Cancellations and Change of Mind

If you wish to cancel or change a booking, please contact Mirellé as soon as possible.

Our cancellation policy is:

More than 14 days before the hire start date: You may cancel your booking for a full refund.
7–14 days before the hire start date: You may cancel your booking and receive Mirellé hire credit for the full value of your booking, which can be used toward a future hire.
Less than 7 days before the hire start date: The booking is non-refundable, as the garment has been reserved for your dates and may no longer be able to be hired to another customer.

For example, you may choose to offer cancellation credit depending on how far in advance the booking is cancelled.

Mirellé is generally not required to provide a refund solely because a customer changes their mind, no longer requires the garment or selects an unsuitable size, unless otherwise provided by our cancellation policy or required by law. ACCC

Nothing in this section excludes your rights under the ACL.

12. Cancellation by Mirellé

Because Mirellé operates a rental model, occasionally a garment may become unavailable before a booking due to circumstances such as significant damage, loss or a failure by a previous customer to return the garment.

If we become aware that we cannot fulfil your booking, we will contact you as soon as reasonably practicable.

Depending on the circumstances, we may offer you:

a suitable alternative garment;
the opportunity to transfer the booking to another available garment;
hire credit; or
a refund of amounts paid for the affected hire.

Where the law gives you a particular remedy, your statutory rights will take priority over these options.

We will not require you to accept store credit instead of a refund where you are legally entitled to a refund.

13. Caring for Your Hire

While a garment is in your possession, you must take reasonable care of it.

Unless Mirellé expressly approves otherwise, you must not:

wash, dry-clean or otherwise professionally clean the garment;
iron or steam the garment in a manner inconsistent with its care requirements;
alter, cut, hem or modify the garment;
apply fake tan, makeup or other products directly to the garment;
deliberately expose the garment to substances likely to permanently stain or damage it;
remove labels or garment components;
lend, sub-hire, sell or transfer possession of the garment to another person; or
use the garment for any unlawful purpose.

Standard professional cleaning following ordinary wear is included in the hire and will be arranged by Mirellé.

You do not need to clean the garment before returning it unless Mirellé specifically instructs you otherwise.

14. Ordinary Wear

We understand that garments are hired to be worn.

Reasonable signs of ordinary use that can be addressed through our standard cleaning process will not ordinarily result in an additional charge.

Examples may include minor removable marks or other wear reasonably expected from appropriate use of the garment.

Additional charges may apply where damage or staining goes materially beyond reasonable wear and requires specialist treatment, repair or replacement.

15. Stains, Damage and Repairs

If a garment is returned with damage or staining beyond reasonable wear, Mirellé may arrange appropriate professional cleaning or repair.

Where additional treatment or repair is reasonably required because of damage occurring while the garment was in your possession, you may be responsible for the reasonable costs actually incurred in restoring the garment.

This may include specialist cleaning or professional repair costs.

We will assess the garment and, where an additional charge is proposed, provide reasonable information about the damage and associated cost.

You must not attempt significant repairs yourself without Mirellé's approval.

16. Lost, Stolen or Irreparably Damaged Garments

You are responsible for taking reasonable care of the garment throughout your hire.

Please notify Mirellé immediately if a garment is lost, stolen or seriously damaged.

Where loss or damage occurs while the garment is in your possession and is attributable to your act, omission or failure to take reasonable care, Mirellé may seek to recover the reasonable loss caused.

Where a garment cannot reasonably be repaired or returned to hireable condition, this may include its reasonable replacement value, taking into account relevant circumstances such as the garment's condition, age, availability and value.

Mirellé will not automatically charge an arbitrary amount unrelated to the loss suffered.

Nothing in this clause makes you responsible for damage caused by an existing defect, ordinary wear and tear, or circumstances for which you are not legally responsible.

17. Unreturned Garments

A garment that has not been returned after the agreed hire period remains the property of Mirellé.

We will make reasonable attempts to contact you regarding an overdue garment.

If the garment remains unreturned, Mirellé may take reasonable steps to recover the garment and/or recover losses arising from its non-return, subject to applicable law.

Nothing in these Terms transfers ownership of the garment to you because a fee has been charged.

18. Cleaning

Standard professional cleaning is included in the hire price unless otherwise stated.

Please do not dry-clean or wash the garment yourself.

Different designer garments require different cleaning methods, and unauthorised cleaning may permanently damage fabrics, embellishments or construction.

If the garment becomes stained or damaged during your hire, return it as instructed and let us know what occurred so that we can arrange appropriate treatment.

19. Payments

All prices displayed on the Mirellé website are in Australian dollars (AUD) unless otherwise stated.

You agree to pay the hire price and any other charges clearly disclosed and agreed to at the time of booking.

Where an additional amount becomes payable under these Terms, for example, a properly applicable late fee or reasonable repair cost, we will communicate the basis of the charge.

Any payment processing is also subject to the terms of the applicable payment provider.

20. Promotional Codes and Credits

Promotional codes and hire credits are subject to any conditions stated when they are issued.

Unless otherwise stated:

promotional codes cannot be exchanged for cash;
only one promotional code may be used per booking;
a promotion cannot be retrospectively applied to a completed booking; and
promotional offers may have an expiry date.

Nothing in this section affects a customer's statutory rights or permits Mirellé to substitute store credit where the customer is legally entitled to another remedy.

21. Photography and Colour

We aim to represent garments as accurately as reasonably possible.

Colours may appear differently depending on lighting, photography and individual screen settings.

Product photographs may also show garments styled, pinned or fitted to a model.

Please refer to the written product description and sizing information when making your selection.

22. Intellectual Property

All content on the Mirellé website, including Mirellé branding, logos, website copy, graphics and original imagery, is owned by or licensed to Mirellé unless otherwise indicated.

You must not reproduce, distribute, modify or commercially exploit Mirellé's intellectual property without our prior permission, except where permitted by law.

Designer names and third-party trade marks remain the property of their respective owners.

23. Personal Information

Mirellé may collect personal information reasonably necessary to process bookings, arrange delivery and returns, communicate with customers, prevent fraud and operate the business.

Our handling of personal information is addressed further in our Privacy Policy.

Customers should avoid sending unnecessary sensitive identification information through unsecured channels.

Depending on a business's size and activities, the federal Privacy Act 1988 may or may not apply; the OAIC notes that most businesses with annual turnover of $3 million or less are exempt unless an exception applies. Privacy-by-design is nevertheless recommended for growing businesses. OAIC

24. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable legislation.

Consumer guarantees may apply to goods and services supplied through hire arrangements. ACCC

Where Mirellé's goods or services fail to comply with an applicable consumer guarantee, you may be entitled to a remedy provided by law. The appropriate remedy depends on the circumstances and whether the failure is major or minor. ACCC

These statutory rights apply in addition to any rights expressly provided under these Terms.

25. Liability

To the maximum extent permitted by law, Mirellé is not responsible for loss or damage that was not reasonably foreseeable, was caused by the customer's own act or omission, or arises from circumstances for which Mirellé is not legally responsible.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising under consumer guarantees that cannot be excluded under the ACL.

26. Events Outside Our Reasonable Control

There may be circumstances outside Mirellé's reasonable control that affect a booking, including severe weather, natural disasters, significant transport disruption or other events that could not reasonably have been prevented.

Where this occurs, we will take reasonable steps to communicate with affected customers and minimise disruption.

Your rights and Mirellé's obligations in these circumstances will depend on the particular situation, these Terms and applicable law.

27. Changes to These Terms

Mirellé may update these Terms from time to time.

The Terms applying to a booking will generally be those presented to you when the booking was made, unless a change is required by law or you agree otherwise.

Updated Terms will be published on our website with a revised “Last updated” date.

28. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as severed to the extent necessary without affecting the remaining provisions.